We want you to be happy with your order. This policy explains how refunds, cancellations, and returns work across our different services — 3D printing, custom PC builds, storage, and game server hosting — since each is a little different by nature.
| Situation | Outcome |
|---|---|
| Cancel before production starts | Full refund |
| Cancel after production has started | Partial refund (materials/labor already committed are deducted) |
| Item arrives damaged or defective | Free reprint or full refund, your choice |
| Print doesn't match the agreed specification | Free reprint or full refund, your choice |
| Change of mind after a correctly-made print ships | Not eligible — custom prints are made to order |
Because prints are made to order from the files or specifications you provide, we're generally unable to offer refunds for correctly-produced custom items once shipped. Damaged or defective items are always covered.
| Situation | Outcome |
|---|---|
| Cancel before parts are ordered/assembly begins | Full refund |
| Cancel after parts have been ordered | Refund minus any non-recoverable component costs |
| DOA (dead-on-arrival) component or build issue | Free repair, replacement, or full refund within 30 days of delivery |
| Change of mind after a working build ships | Case-by-case — contact us; a restocking fee may apply for returned hardware |
Once storage or game server hosting plans are live, subscriptions will generally be billed in advance on a recurring basis. You can cancel anytime from your dashboard to stop future billing — cancellations take effect at the end of the current billing period, and we don't prorate partial periods except where required by law. If a service is unavailable due to an outage on our end for an extended period, contact us and we'll make it right with a credit or partial refund for the affected time.
Contact us via the contact form on our About page with your order number and the reason for your request. Include photos for damaged or defective items where possible — it helps us resolve things faster.
Approved refunds are issued to your original payment method via Stripe. Once approved, refunds typically appear within 5–10 business days, depending on your bank or card issuer.
Questions about a refund or an order? Reach out via the contact form on our About page and we'll help sort it out.